Q: If my candle wick becomes mushroomed, should I be concerned?
A: Candle wicks can occasionally become mushroomed. The reason for this is because the wax is melting faster then the wick is burning. If this happens, the candle should be put out and the wick should be trimmed. We recommend trimming the wick to 1/4 inch. Try not to drop the carbon build up of the wick in the melted wax.
Q: How can I remove wax from carpet or clothing?
A: Your best bet is to let the wax completely harden and chip away at the wax. If you don't allow the wax to completely harden, the dyes from the candle could make the spill worse and possibly stain the carpet or clothing. Once you have removed as much of the hardened wax as possible, try using hot water to remove the remainder of the wax.
Q: What can I do with my empty glass jar once the candle has completely burned?
A: Use it as storage. You may first want to remove the metal tab from the wick and clean out the remaining wax. This can be done by using rubbing alcohol. Fill the jar with rubbing alcohol and let it sit for a few days. Try to remove the wick and the remainder of the wax. This process may need to be repeated.
Q: Why should I discontinue burning my candle when a half inch of wax remains?
A: As the wicks gets closer to the bottom of the glass jar, it is recommended to stop burning your candle when only a half inch of wax remains. This is so the glass doesn't become hot. This is very important to avoid injury or damage. I once saw a glass coffee table crack because the candle was burned to the bottom of the jar. Always burn you candles on heat resistant surfaces!
Q: What is your Satisfaction Guaranteed policy?
A: It"s simple - all of our candles are hand made and we take great pride in our work. If you are not completely satisfied, return your candle to us for full refund or replacement, which ever you prefer.
Q: How can I become a retailer of Pine Tree Candle Company?
A: If you"re interested in carrying our line of candles in your store, please contact us via mail, email, or by telephone for a full list of our wholesale pricing. Contact information is listed on our Contact Us page.
Q. Do you ship internationally?
A. Currently, we only ship to the United States (all 50 states), and Canada.
Q. When will I receive my order?
A. Most orders ship the with in 3 to 5 business days after the order is placed. All of our shipments are sent via UPS. Please allow an additional 4 to 8 business days for shipping.
Q. Do you ship COD?
A. Sorry we do not. We accept Visa, MasterCard, checks and money orders.
Q. How do I know that my order was received?
A. Your order will be acknowledged via email or telephone. If you do not receive confirmation of your order within 24 hours, please contact us as your order may have not been received.
Q. Do you charge sales tax?
A. We only charge sales tax in the state of Maine. All shipments outside the state of Maine will not be charged sales tax.
Q. I am looking for a scent that you currently don't have listed, can you assist?
A. Please feel free to contacts us with your suggestions. We are continually trying to expand our scent collection so your suggestions are greatly appreciated.
Q. What if I have a question that hasn't been answered here?
A. Please contact us directly with your question.